Support

MTNPlay

Q - What is MTN Play?

MTN Play provides customers with lifestyle-based content that includes exciting categories such as Music, Sports, News and Info, Applications, Entertainment, Dating, Love, Religion, Naughty, My Phone as well as various Streaming Services.

Q - How can I download content from MTN Play?

MTN Play provides users with ways to discover content through the following bearers:

  • WEBWWW.MTNPLAY.CO.ZA on your computer.
  • WAPWWW.MTNPLAY.CO.ZA on your phone.
  • WIG – Access the SIM card menu on your phone.
  • USSD – Dial *123# from your phone and follow the prompts.
  • IVR – Dial 083 123 686 from your phone and listen to the prompts.
  • SMS – SMS a keyword to 083 123 686 and get back a response SMS.

Q - If I didn’t get my content, where can I get assistance?

Contact us using the numbers provided under the Contact Us section.

Prepaid Customers - Call the MTN Customer Service Contact Centre on 083 173.

Postpaid Customers - Call the MTN Customer Service Contact Centre on 808

Q - Transaction History?

Customers can view a list of all the services they have subscribed to or they can contact Customer Services. Content that has been purchased will reflect on the customer's monthly bill.

For telephonic assistance with regard to billing enquiries customers can dial 173, which is a free call from any MTN phone, or customers can dial 083 173 from any other phone.

Q - How much do content/subscriptions cost?

Subscriptions and once-off content purchases vary from 50cents a day to R40 a day.

The bearer cost is that of finding the content and getting it onto your phone.

For example:
  • If you phone 083 123 686, you'll pay for the call.
  • If you browse the WAP site and download a video, you'll be charged for the cost of the data transferred between MTN and your phone.
  • This will depend on the size of the content item.
  • It's similar to buying software or an e-book on the internet.
  • The total cost isn't just the selling price of the software or e-book, but your internet access costs whilst selecting and downloading the file as well.

Q - When do I pay?

The type of content you purchase determines when you will be billed.

For content that is sent directly to your phone, once you have confirmed your selection and we have determined that you are able to pay for the item, you will be billed and the item will be sent to your phone.

For larger items that require you to go to the WAP site to download them, you will be asked to confirm your purchase.Once we have checked that you are able to pay for the item, you will be sent a link to the WAP site where you can download your content.

Customers will also receive a SMS from MTN notifying them that they have downloaded content for their cellphone. The cost of your purchases will reflect on your MTN Service Provider bill at the next bill run.

Q - How do I cancel a subscription?

Visit the ‘My Subscriptions’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device.

Prepaid Customers - Call the MTN Customer Service Contact Centre on 083 173.

Postpaid Customers - Call the MTN Customer Service Contact Centre on 808.

Q - Which content can I get?

  • Visit the ‘MY PHONE’ category under ‘My MTN Play’ at WWW.MTNPLAY.CO.ZA on your mobile device.
  • Only MTN customers can get content from MTN Play.

Q - Cancelation of MTN Dating subscriptions?

For questions relating to MTN DATING or to unsubscribe, please email us on - info@mybeat.net

Rate & Date
  • For questions relating to Rate & Date or to unsubscribe,please email us on – help@ratendate.co.za
  • SMS STOP to 44076 (OR) Contact us at: Customer Care Centre no: 0110808800

Q - Unsubscribing from other WASPs.

At MTN Play, we adhere to all of the rules and regulations set out in the WASPA Code of Conduct as well as the Consumer Protection Act.

For more information, please contact:

Q - Streaming Services

Zero rating applies to:

  • DStv Mobile
  • MTN Play Radio
  • MTN Muziq package